- Is your store closed?
Our stores are now OPEN! Come in, we can’t wait to see you! Our stores will be cleaned, our teams will be wearing masks, and we will be practicing social distancing. We will also provide disposable masks and hand sanitizer for you.
- Do your shipping speeds include processing time?
No, our listed speeds do not include the time it takes to process your order, normally it takes 2-3 days to process and 4-8 days to deliver, in total it would be 7-12 days for delivery period.
- Are the shipping times guaranteed?
When you add an item to your basket, we’ll ask you to choose a shipping speed. We’ll then let you know the estimated arrival date for your item – and that’s something we stand by. Sometimes bad weather or carrier delays can throw a spanner in the works, but if your order doesn’t get to you on time, contact us and we’ll make it right.
- Will my order be delayed?
We will do our best to ship your order in a timely manner but our first priority is the safety of our staff. To ensure that our team is abiding by the guidelines put in place for all essential personnel, it may take longer to process and ship your order.
- Please allow 4-8 business days for USPS shipping delivery
- Expedited shipping is not available at this time
- What should I do if I forgot my username?
Your username is your email address. If you do not remember which email address you used when you set up your account, please send us a message via our official email ([email protected]) and we can look up this information for you.
- I am with a school. Do you accept purchase orders?
Yes, we accept signed Purchase Orders from approved schools. Please contact our Sales Team at [email protected] to receive instructions on how to be approved and submit your PO.
- How do I change an order before it has shipped?
Please email customer service at [email protected] and in the subject line write “CHANGE IN MY ORDER” and be sure to include your order number, first and last name and phone number. We will help you through the process of creating a new order.
- I ordered the incorrect item(s). What do I do?
You can email us and request for a return claim. You can also read the “Return Policy” in the Our Policies Section at the bottom right hand corner of our site. Once on this page you can follow up our instructions for return process. Make sure and include your order number, item(s) that you’re requesting to return. Once this information is received we will contact you back by email with your return details and give you a FREE RETURN LABEL.
- I have other questions.
No problem! Email us at [email protected] and we’ll be happy to help you out.
- Any Store Locations ?
We do have both a physical store and an online store, please check out our contact us page for more information.